Refund policy

Return & Refund Policy – The 328 Collective

At The 328 Collective, we take pride in the quality and craftsmanship of every item we create. Because many of our products are custom or personalized, we do not accept returns or exchanges on these items, unless they arrive damaged or defective.

Damaged or Defective Items:

• If your item arrives damaged or with a defect, please contact us within 7 days of delivery.

• Include photos of the damage/defect.

• We will work with you to replace the item or issue a refund once the claim is verified.

Non-Custom Items:

• For items that are not personalized, we accept returns within 14 days of delivery.

• Items must be unused, in their original packaging, and in the same condition you received them.

• Refunds will be issued minus shipping costs.

Cancellations:

• Orders for custom items cannot be canceled once production has begun.

• Standard items may be canceled within 24 hours of ordering.

If you have any questions or concerns about your order, please contact us at mike@the328collective.com — we’re happy to help!