Shipping policy

Shipping Policy – The 328 Collective

Processing Time:

• Stock Items:

  • Items that are in stock are typically shipped within 1–2 business days after your order is placed.

• Custom & Personalized Orders:

  • Custom engraved items or orders with personalization are made-to-order.

  • These orders typically require 2–4 business days for production before shipping.

  • Please note that production may take longer during busy seasons (holidays, back-to-school, etc.).

Shipping Methods & Delivery:

• All orders ship via USPS or UPS within the United States.

• Delivery times after shipment: 3–7 business days (depending on your location).

• Expedited shipping options are available at checkout for an additional fee.

Shipping Costs:

• Shipping is calculated at checkout based on weight, dimensions, and delivery location.

• Free shipping may be offered for orders over a certain amount (if applicable).

Order Tracking:

• Once your order ships, you will receive a tracking number via email.

• Please allow 24 hours for tracking information to update.

Lost or Delayed Packages:

• The 328 Collective is not responsible for lost or delayed shipments due to carrier issues.

• Please contact the carrier directly with your tracking number.

• If your package does not arrive within the expected delivery window, contact us at mike@the328collective.com and we’ll assist you.

Local Pickup: 

• Local pickup may be available upon request. Contact us to arrange a convenient pickup time.